Frequently Asked Questions
1. Why shop with Hectoserve?
- We guarantee the quality of all our products - many of our products are SABS approved.
- We offer mostly environmentally friendly products - our guest soaps, gels and shampoos are paraben free.
- We guarantee the best price - we'll match or beat any price on the same or similar quality product.
- Guaranteed satisfaction - should you not be 100% happy with a product we'll give a full refund or exchange for a more suitable product.
- Regular deliveries in Cape Town and surrounding areas.
- Comprehensive range of products - over 3000 products.
- Online ordering convenience from any computer, tablet or smart phone.
- Our focus is on building long-term relationships with our clients, not on once off sales. Some of our clients have been with us since we started in 1998.
2. Which areas are covered by regular deliveries?
Cape Town and surrounds, Strand, Somerset West, Stellenbosch, Franschhoek, Paarl, Wellington, Malmesbury, Tulbagh, Wolseley, Ceres and Worcester.
3. How do I qualify for free delivery?
Any order of R500 or more are delivered at no charge to any of the areas covered by our regular deliveries.
4. What will my delivery cost be?
A delivery charge of R58 applies for orders less than R500 in our regular delivery areas. Standard courier rates applies to any other area in South Africa.
5. Do you guarantee your products?
We guarantee the quality of all our products and will give a full refund if you're not 100% satisfied with any product you receive. Our polishers and vacuum cleaners are guaranteed for 12 months.
6. Are any of the products SABS approved?
All the products in the Hydrosan range are SABS approved. Many other products are also SABS approved - the type of SABS certification is listed under product details.
7. Do you manufacture your own products?
We manufacture many of our own products. We also use contract manufacturers and importers for many of our products.
This page will be updated with more frequently asked questions, hints and tips and other useful information. In the meantime please contact us on our Contact page with any questions or comments you might have, and we'll get back to you within 24-hours.